Lean Six Sigma Black Belt for Service

Lean Six Sigma Black Belt for Service training teaches and prepares change agents and leaders within an organization to implement the principles, practices, and techniques of Six Sigma in order to achieve breakthrough business improvement results time after time.

Six Sigma methodology is a proven and systematic application focused on achieving significant financial results and increasing customer satisfaction. When properly deployed on carefully selected business projects, this methodology can lead to a significant reduction—and in many cases, elimination—of defects and out-of-control processes. That translates into immediate—and dramatic—positive business results.

This Black Belt for Service course provides a comprehensive and disciplined model for improvement. Courseware focuses on concepts and applications specifically geared towards service-oriented processes such as financial services, distribution, retail, hospitality/service segments, administrative, insurance, and many others. Every participant will learn how to meet its company’s business objectives through the recognized DMAIC process. Participants will be able to apply what they’ve learned in the class to a organizational project assigned to them by their management sponsor.

Attendees will also learn how to direct Six Sigma projects and obtain the maximum improvements from the learned techniques and skills. This course is conducted in four 5-day sessions with approximately four weeks between sessions.

Learned skills are practices and applied through individual and team exercises. These techniques are also applied to the individual projects.

CLASSROOM

Member Price: $10,000 List/Forum/Division Price: $11,000

CEUs: 13.4

Call ASQ at 800-248-1946 (United States and Canada only) to speak to a Six Sigma sales specialist.