Welcome!

SQBoK Project is Off and Running!
By Michael McDermott

The project for the creation of a Service Quality Body of Knowledge has begun in earnest! With more than seventy volunteers in additional to the Steering Committee members, we are engaged in organizing our efforts to move this project forward. And for those of us who’ve struggled over the last year to get this effort up on its feet, the transition from “somehow, someday” to “away we go” has been stunning.

For those who have not been involved to date or who volunteered earlier when we weren’t ready to make good use of your offer of time and attention (and I personally apologize for what may often have seemed glacial progress), there’s no time like the present to get involved. Please click into the SQBoK project SharePoint site at http://asqgroups.asq.org/divisions/SQD/bok/Default.htm. We hope that you will begin your journey by taking the time to view Jen Piccotti’s posted webinar presentation, at the end of which, you’ll find an invitation to join us. Or perhaps you’d like to join a discussion thread. You might have materials that you want to have considered for inclusion. Or maybe you simply want to check us out before you commit your time to the project. Fair enough — you’ll find it all on the SharePoint site.

There is room for you at our table and we hope you’ll join the discussion. Please become involved at a level that is comfortable for you, and to choose a topic about which you’re particularly knowledgeable or passionate. We need to include as many voices as possible in order to ensure that the end product is useful to folks in the widest possible range of service lines.

Save the Date

We are pleased to announce the 18th Annual Service Quality Conference will take place on October 5–6, 2009 in Long Beach, California at the Hotel Renaissance Long Beach. Please stay tuned for more information as it becomes available.