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Books:

1. Designing and Teaching Learning Goals and Objectives
Marzano, Robert J.

e-Books:

2. Running All the Red Lights: A Journey of System-Wide Educational Reform (e-Book)
Terry Holliday and Brenda Clark

3. The Software Audit Guide (e-Book)
John W. Helgeson

4. The Certified Software Quality Engineer Handbook (e-Book)
Linda Westfall

5. Discussion about On Becoming Exceptional: SSM Health Care's Journey to Baldrige and Beyond (e-Book)
Sister Mary Jean Ryan, FSM

6. Discussion about Bringing Business Ethics to Life: Achieving Corporate Social Responsibility (e-Book)
Bjørn Andersen

7. Dare to Be Different!: Reflections on Certain Business Practices (e-Book)
Lamprecht, James L.; Ricci, Renato

8. A Beginner's Guide to Quality in Manufacturing (e-Book)
Michael Tedaldi, Fred Scaglione, and Vincent Russotti

Standards:

9. Quality management systems — Managing for the sustained success of an organization
ANSI/ISO/ASQ Q9004-2009

e-Standards:

10. Quality management systems - Requirements (e-Standard)
ANSI/ISO/ASQ Q9001-2008