November 2008 Issue
Total Quality, Total Commitment
Armand “Val” Feigenbaum’s recent honor as a leading innovator validates the work of everyone in the quality community.
by Gregory H. Watson
Six Sigma
Talent Show
DMAIC helped an HR outsourcing company retain more of its customer-service representatives, saving millions of dollars.
Quality Management
Dig It
Organizations can be likened to gardens that quality professionals must cultivate if they hope to reap a successful harvest.
Change Management
No Longer Waiting for Answers
By improving the way it moved patients through the waiting room, a North Carolina hospital changed its workplace culture and became more proactive and collaborative.
Change Management
On the Same Page
A hospital network in Houston turned to quality tools and a team approach to reduce the costs of treating Medicare patients.
- Up Front
- Quality in the First Person
- Career Corner [Open Access]
- Standards Outlook
- Statistics Roundtable
- Measure For Measure
- 3.4 Per Million
- Back to Basics [Open Access]
- Volviendo a los Fundamentos
- One Good Idea [Open Access]
Each month, QP includes an interesting, personal quality story in its "Quality in the First Person" column. If you are interested in sharing your story, e-mail editor@asq.org. For a bit of inspiration, read the most recent column.
ISM Services Conference
Dec. 4–5 | Phoenix
Call the Institute for Supply Management at 800-888-6276 or visit www.ism.ws.
64th Annual Deming Conference of Applied Statistics.
Dec. 7–12 | Atlantic City, NJ
Call Walter Young at 610-989-1622 or e-mail demingchair@gmail.com.
ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.
