January 2009
Volume 16 • Number 1
- Team Charters: Theoretical Foundations and Practical Implications for Quality and Performance (PDF, 203 KB)
William I. Norton Jr. and Lyle Sussman
Team charters hold the potential to enact functional and business-level strategies, thus turning goals into realities.
 Understanding Healthcare Clinical Process and Outcome Measures and Their Use in the Baldrige Award Application Process (PDF, 268 KB)
Joseph G. Van Matre and Karen E. Koch
While clinical quality measures are well understood within the healthcare community, they are often difficult to understand by quality professionals in other sectors, many of whom may be involved as Baldrige Award examiners for healthcare applications.- The Application of Quality Function Deployment to User Interface Design (PDF, 353 KB)
Rupa Mahanti
The use of quality function deployment can result in a better focus on the key issues in user interface design and translating these into actions and designs.
- A New Approach to Measuring Information Systems Quality (PDF, 203 KB)
Tor Guimaraes, Curtis P. Armstrong, and Brian M. Jones
Despite continuous efforts to improve system and software development, controlling quality remains difficult in today’s environment.
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