For Immediate Release
ASQ Launches Two New Blended Courses for Service-Oriented Industries
Blended Format Adds Convenience, Cost Savings
Milwaukee, Wisconsin, September 5, 2008 — Delivering breakthrough business improvements while holding the line on costs are primary objectives in today’s competitive environment. To address these business goals, the American Society for Quality (ASQ) is introducing two new blended courses: Lean Six Sigma Black Belt for Service and Lean Six Sigma Green Belt for Service.
The courses focus on the process improvement approach known as define, measure, analyze, improve and control (DMAIC) to improve transactional service processes. These processes are typically found in service-oriented industries such as mortgage lending and banking or in administrative functions common in corporate operations. Course attendees receive the sophisticated management and analytical skills needed to implement the principles, practices and technologies of Lean Six Sigma. A good portion of the participant’s time is spent working through interactive practice exercises and online assessments. The course schedule includes:
Lean Six Sigma Black Belt
- October 20, 2008 – March 2, 2009
Classroom: Milwaukee, Wis., January 7–9, 2009
- November 24, 2008 – April 16, 2009
Classroom: Milwaukee, Wis., February 18–20, 2009
- March 9, 2009 – July 20, 2009
Classroom: Milwaukee, Wis., May 27–29, 2009
- May 13, 2009 – September 21, 2009
Classroom: Milwaukee, Wis., July 29–31, 2009
Lean Six Sigma Green Belt
- November 3, 2008 – January 27, 2009
Classroom: Milwaukee, Wis., January 12–14, 2009
Both courses are instructed by Mike Kelly, an ASQ Six Sigma Black Belt and Quality Engineer, who has more than 15 years of experience in the statistics, quality and engineering profession. As an ASQ Master Black Belt instructor, Kelly teaches and coaches executives, champions and Black Belts through ASQ programs. In addition, he has coached hundreds of executives, champions, Black Belts and Green Belts in the industries where he deployed Lean Six Sigma.
Why Blended?
Blended training combines individual Web-based learning, classroom instruction, real-time Web instruction, and one-on-one mentoring. For a fraction of travel and non-work time, and the same knowledge and skill sets provided by conventional training, these courses were designed to meet the needs of busy professionals. Blended learning offers:
- Instructor-led real-time Web sessions
- Individual project coaching
- Face-to-face training
- Self-paced Web-based training modules
For more information or to register for a course, please visit www.asq.org/training/formats/blended/.
The American Society for Quality, www.asq.org, has been the world’s leading authority on quality for more than 60 years. With more than 90,000 individual and organizational members, the professional association advances learning, quality improvement and knowledge exchange to improve business results, and to create better workplaces and communities worldwide. As a champion of the quality movement, ASQ offers technologies, concepts, tools and training to quality professionals, quality practitioners and everyday consumers, encouraging all to Make Good Great®. ASQ has been the sole administrator of the prestigious Malcolm Baldrige National Quality Award since 1991. Headquartered in Milwaukee, Wis., ASQ is a founding partner of the American Customer Satisfaction Index (ACSI), a prominent quarterly economic indicator, and also produces the Quarterly Quality Report.
