QUALITY MANAGEMENT

www.americanquality.com
The American Quality Mall is an online resource directed at quality management professionals. The website features free articles, a chat room, classifieds and book recommendations.

www.amrresearch.com
AMR Research provides information on improving business process performance and cutting costs with technology. Articles on its site discuss topics such as supply chain management, new product introduction, customer profitability, compliance and the benefits of IT. The site also includes examples of quality tools and a calendar of AMR Research events.

www.bettermanagement.com
This site provides articles, Web casts and conferences addressing performance and financial management, business intelligence, IT management and other business management issues. Users can access the World Views section and find recently released commentary, Web casts and books, or they can use drop down menus to search for older articles based on specific search criteria.

www.bin.co.uk
The United Kingdom Business Improvement Network (BIN) site was set up by a group of managers with a common interest in quality and continual improvement. The site contains and is constantly adding an abundance of free information on topics such as ISO 9000, managing change, personal development and benchmarking. The ISO 9000 information emphasizes the business benefits of the standard. The site also tells about BIN workshops.

www.bpmforum.org
The BPM Forum is an organization that promotes business performance management techniques, technologies and processes in global enterprises. Users can sign up for the free e-newsletter, to which new submissions are encouraged.

www.questanalytical.com
This commercial site leads to pages with information for organizations that want implement a quality management systems. Of particular value is a page answering frequently asked questions about ISO 9000. There is also a page of links, book reviews, newsgroups and associations.

www.zigonperf.com
This site is devoted to performance measurement and management issues. It features links to related sites, sample performance measures for a variety of job functions and a bibliography of books and articles on performance measurement and related topics. Visitors may also sign up for a free bimonthly newsletter.