Continuous Improvement on the Free-Throw Line (PDF, 53 KB)
A father and son successfully use the plan-do-study-act cycle combined with decision making and problem solving to reduce variation and improve basketball free-throw shooting.

A Transformation to Quality Government
Citizens and quality practitioners can work together to improve quality of government by identifying the ideal, identifying the numerical indicators stakeholders require for measuring progress towards the ideal and then managing variation. Follow ten steps to improve the situation or assess the effectiveness of past or current improvement efforts.

Using Corrective Action to Make Matters Worse (PDF, 110 KB)
One of the major reasons for ineffective corrective action programs is failure to consider the effects of variation.

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