TQM vs. BPR (PDF, 550 KB)
Total Quality Management and business process re-engineering are still used to make organizational improvements, but people don’t always understand the differences between the two.

Understanding the Obstacles to TQM Success (PDF, 90 KB)
Factor analysis of barriers to TQM reveals five underlying obstacles: inadequate human resources development and management; lack of planning for quality; lack of leadership for quality; inadequate resources for TQM; and lack of customer focus.

Total Quality Management: Is It a Fad, Fashion, or Fit? (PDF, 103 KB)
TQM’s movement from fad to fashion to fitting in with normal management practices will occur only when there is strong internal motivation and emotional involvement for the implementation.

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