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The Bug and the Slurry: Bacterial Control in Aqueous Products (PDF, 110 KB)
When a customer reported a problem using polycrystalline diamond (PCD) slurry supplied by Warren/Amplex, collaborative teamwork uncovered the source and led to a solution within 72 hours. Understanding recent changes not only in customer requirements but also in customer processes proved to be key to the solution.
September 2007.
ISM Makes the Business Case for Social Responsibility
(PDF, 119 KB)
The Institute for Supply ManagementTM (ISM) shares research and tools to educate supply professionals about the social, financial and ethical benefits of socially responsible behavior. This case study includes ISM’s Principles of Social Responsibility.
March 2007.
“My Supplier's Capability Is What?” (PDF, 107 KB)
Know what processes your suppliers are using, and make them prove those processes are capable and controlled.
Standards Outlook: Purchaser and Supplier Quality
Several industry sectors have mandated ISO 9000 based requirements to their suppliers. Yet purchasers, at least in the automotive industry, have been somewhat disappointed with the delivered quality.
Move Supplier Development From Conformance to Lean Strategy
While supplier development as required by ISO/TS 16949 and ISO 9001 will improve the operations of your suppliers and will thereby improve your product and its ability to satisfy the customer, what does supplier quality management system development really mean and how is your organization going to achieve it?
Search our library to find more information on supplier quality.
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