At Genzyme, Training and Documentation Take Center Stage (PDF, 145 KB)
Genzyme Corporation’s associate director of training and documentation relies on best practices sharing, knowledge mapping, and networking to help accomplish his primary job-related responsibilities: communicate, analyze, and act. The skills he developed as a quality auditor and the knowledge he gained from the certification process have remained applicable to the world of training and documentation.
May 2008.

Should I Make Quality Management My Profession? (PDF, 64 KB)
Is the timing right to begin a career in quality in your country or region? The author's assessment of the business environment in the United Arab Emirates demonstrates how to identify the indicators.

U.S. Air Force Earns High-Flying Results with Quality Management Specifications for Suppliers (PDF, 181 KB)
Adopting ISO 9001 compliance as a sourcing criterion in its supplier selection process and requiring suppliers' quality management representatives to become ASQ Certified Quality Auditors have saved the Air Force millions of dollars and nearly eliminated critical defects in supplier products and services.
November 2006.

Developing a New Kind of Certification (PDF, 111 KB)
While most certifications are geared toward quality practitioners, CQIA certification is intended for those outside the traditional quality arena, such as critical care nurses, accountants, and customer service representatives.

Why Quality Careers Are Still Important
The role of the quality professional has changed in the last decade: quality has become every employee’s responsibility and has expanded to include thinking processes and interactions within an organization.

ASQ Certification Program Gains Wider Recognition (PDF, 404 KB)
The certification exam development process begins with a job analysis survey that is conducted every five years to identify the skills and knowledge areas used in the field.

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