Six Steps To Integrating Complaint Data Into QA Decisions (PDF, 86 KB)
Understanding consumer behavior can help quality assurance (QA) people allocate resources.

Quality Assurance Alternatives and Techniques: A Defect-Based Survey and Analysis (PDF, 106 KB)
A comparison of commonly used quality assurance alternatives, classified according to generic methods of dealing with defects, leads to an integrated approach for software quality assurance and improvement.

Test on Quality Control Statistics and Concepts (PDF, 62 KB)
Twenty multiple-choice questions test your knowledge of quality control statistics.

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