Effective Strategic Planning (PDF, 134 KB)
By focusing on process, measurement and accountability, organizations can improve the chances that their strategic change efforts will succeed.

The Power of Process Management (PDF, 90 KB)
A case study demonstrates how one company is using process management to embed quality into the culture of the company, to run its business, to optimize systems and to reach its goals.

Business Process Orientation: Do You Have It? (PDF, 99 KB)
Process orientation and process re-engineering help companies review their assumptions and use information to develop customer-focused business strategies.

Search our library to find more information on the process view of work.