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Use Basic Quality Tools to Manage Your Processes (PDF, 1.46 MB)
A plastics company in Portugal used an affinity diagram, a relationship diagram and a tree diagram to help it properly identify and recognize the interactions among its processes.

Mine Customer Experiences (PDF, 107 KB)
An affinity diagram allows you to organize vast amounts of qualitative data to identify patterns or groupings.

From Design to Action: Developing a Corporate Strategy (PDF, 97 KB)
Quality management tools and a simple system of reference can help build sound approaches based on real priorities.

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