ISO 9000: Is It Worth It?

Does ISO 9000 encourage quality and boost company performance and profits? Or is ISO too slow, formal and meticulous to really promote quality in the modern Information Age?

Doctoral students in organization management at Capella University created two teams and reviewed the literature. Here they debate the pros and cons.

Team 1 Position Paper: ISO 9000 Is Effective

Team 2 Position Paper: ISO 9000 Is Ineffective

Team 1 Rebuttal

Team 2 Rebuttal

About the Teams

Download the Debate (PDF, 202 KB)

Join the ISO 9000 Debate!
ASQ is looking for ISO-savvy professionals to help us create an MP3-audio debate on ISO 9000 for this page. You can defend ISO, or play devil's advocate and try to poke holes in it. Get the ISO 9000 debate details>>>