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Books
- On Becoming Exceptional - Sister Mary Jean Ryan, FSM (2007)
- The Organization of the Future 2 - Hesselbein, Frances and Goldsmith, Marshall, Editors (2009)
- The Public Health Memory Jogger II - GOAL/QPC and The Public Health Foundation (2007)
- Manual de Centros de Atencion al Cliente - Garry Schultz (2007)
- Dirigir con Etica para Lograr Ventaja Competitiva - Pete Geissler (2005)
- The Power of Management Innovation - Feigenbaum, Armand V., Feigenbaum, Donald S. (22-Jun-09)
- Journey to Excellence - Kathleen J. Goonan, MD, Joseph A. Muzikowski, and Patricia K. Stoltz (15-May-09)
- Solutions to the Healthcare Quality Crisis - S?ren Bisgaard, editor (12-May-09)
- Solutions to the Healthcare Quality Crisis - S?ren Bisgaard, editor (08-May-09)
- Data Sanity - Balestracci, Davis Jr. (06-May-09)
- The Public Health Quality Improvement Handbook - Ron Bialek, John W. Moran, and Grace L. Duffy (30-Apr-09)
- The Public Health Quality Improvement Handbook - Ron Bialek, John W. Moran, and Grace L. Duffy (30-Apr-09)
- The Healthcare Quality Book, Second Edition - Health Administration Press (22-Apr-09)
- Transformative Quality - Hagland, Mark (22-Apr-09)
- Lean Hospitals - Graban, Mark (22-Apr-09)
- Journey to Excellence - Kathleen J. Goonan, MD, Joseph A. Muzikowski, and Patricia K. Stoltz (21-Apr-09)
- Lean-Six Sigma for Healthcare, Second Edition - Chip Caldwell, Greg Butler, and Nancy Poston (25-Mar-09)
- Lean Six Sigma for the Healthcare Practice - Roderick A. Munro (24-Feb-09)
- Lean-Six Sigma for Healthcare, Second Edition - Chip Caldwell, Greg Butler, and Nancy Poston (24-Feb-09)
- Lean Six Sigma for the Healthcare Practice - Roderick A. Munro (13-Feb-09)
- Malcolm Baldrige National Quality Award 2009-2010 (Health Care) - NIST (15-Jan-09)
- Healthcare Operations Management - McLaughlin, Daniel B. and Hayes, Julie M. (12-Dec-08)
- The Pittsburgh Way to Efficient Healthcare - Grunden, Naida (17-Nov-08)
- The Best Practice - Kenney, Charles (21-Aug-08)
- Six Sigma in the Pharmaceutical Industry - Nunnally, Brian K.; McConnell, John S. (25-Jul-08)
- Measuring Customer Satisfaction and Loyalty, Third Edition - Hayes, Bob E. (08-Jul-08)
- American Customer Satisfaction Index Methodology Report - National Quality Resource Center at the University of Michigan (20-Jun-08)
- On Becoming Exceptional - Sister Mary Jean Ryan, FSM (27-Apr-08)
- Developing A Successful Physician-hospital Organization - Peter, Ed. Straley (01-Jan-08)
- The Physician Manager in Group Practice - John W. Pollard, MD, MBA (01-Jan-08)
- 2007 Quality Progress Salary Survey - ASQ (06-Dec-07)
- Benchmarking for Hospitals - Sower, Victor; Duffy, Jo Ann; Kohers, Gerald (04-Dec-07)
- Benchmarking for Hospitals - Sower, Victor; Duffy, Jo Ann; Kohers, Gerald (04-Dec-07)
- Quality Assurance for the Food Industry - J. Andres Vasconcellos (08-Oct-07)
- The Baldrige Criteria for Health Care Organizations - Juha Heino, Kari Tuominen (04-Oct-07)
- The Executive Guide to Understanding and Implementing Employee Engagement Programs - Pat Townsend and Joan Gebhardt (15-Jun-07)
- The Executive Guide to Understanding and Implementing Employee Engagement Programs - Pat Townsend and Joan Gebhardt (15-Jun-07)
- The Certified Quality Process Analyst Handbook - Eldon H. Christensen, Kathleen M. Coombes-Betz, and Marilyn S. Stein (02-May-07)
- The Certified Quality Process Analyst Handbook - Eldon H. Christensen, Kathleen M. Coombes-Betz, and Marilyn S. Stein (02-May-07)
- Improving Healthcare Using Toyota Lean Production Methods - Chalice, Robert (26-Apr-07)
- Improving Healthcare Using Toyota Lean Production Methods - Chalice, Robert (26-Apr-07)
- 2006 Quality Progress Salary Survey - ASQ (08-Dec-06)
- Six Sigma for Financial Services - Rowland Hayler and Michael Nichols (27-Oct-06)
- Leading Innovation - Jeff DeGraff and Shawn Quinn (12-Oct-06)
- Change Management Excellence - Harrington, H. James (29-Sep-06)
- Knowledge Management Excellence - H. James Harrington and Frank Voehl (29-Sep-06)
- A Lean Guide to Transforming Healthcare - Zidel, Thomas G. (12-Sep-06)
- A Lean Guide to Transforming Healthcare - Zidel, Thomas G. (12-Sep-06)
- Root Cause Analysis - Bj?rn Andersen; Fagerhaug, Tom (24-Mar-06)
- Root Cause Analysis - Bj?rn Andersen; Fagerhaug, Tom (24-Mar-06)
- 5S for Service Organizations and Offices - Sarkar, Debashis (08-Aug-05)
- 5S for Service Organizations and Offices - Sarkar, Debashis (08-Aug-05)
- Leadership For Results - Barker, Tom (01-Aug-05)
- Leadership For Results - Barker, Tom (01-Aug-05)
- Get It Right - Imler, Ken (15-Jun-05)
- Get It Right - Imler, Ken (15-Jun-05)
- SPC for Right-Brain Thinkers - Lon Roberts (29-Apr-05)
- SPC for Right-Brain Thinkers - Lon Roberts (29-Apr-05)
- Baldrige Award Winning Quality – 14th Edition - Mark Graham Brown (25-Apr-05)
- Epidemic of Care - George C. Halvorson, George J. Isham, MD (27-Jan-05)
- The Manager's Guide to Six Sigma in Healthcare - Robert Barry and Amy C. Smith (18-Jan-05)
- The Manager's Guide to Six Sigma in Healthcare - Robert Barry and Amy C. Smith (18-Jan-05)
- The Path to Profitable Measures - Morgan, Mark W. (14-Dec-04)
- The Path to Profitable Measures - Morgan, Mark W. (14-Dec-04)
- Lean-Six Sigma for Healthcare - Chip Caldwell , Jim Brexler ,Tom Gillem (08-Dec-04)
- Lean-Six Sigma for Healthcare - Chip Caldwell , Jim Brexler ,Tom Gillem (08-Dec-04)
- Enterprise Process Mapping - Cobb, Charles G. (19-Oct-04)
- Enterprise Process Mapping - Cobb, Charles G. (19-Oct-04)
- Nan's Arsonist - Robert Barry (06-Jan-04)
- Nan's Arsonist - Robert Barry (06-Jan-04)
- Insights to Performance Excellence 2004 - Blazey, Mark L. (06-Jan-04)
- Nan - Robert Barry (24-Jun-03)
- Nan - Robert Barry (24-Jun-03)
- Auditorias de Calidad para Mejorar la Productividad, Tercera Edicion (e-book) - Dennis R. Arter (12-Jun-03)
- ISO 9001:2000---A New Paradigm for Healthcare - Bryce E. Carson, Sr. (30-May-03)
- ISO 9001:2000---A New Paradigm for Healthcare - Bryce E. Carson, Sr. (30-May-03)
- Accountability Through Measurement - Vahe A. Kazandjian (29-Jul-02)
- Accountability Through Measurement - Vahe A. Kazandjian (29-Jul-02)
- Improving Healthcare with Control Charts - Raymond G. Carey (15-Jul-02)
- Customer Centered Six Sigma - Hoisington, Steven; Naumann, Earl (27-Jul-00)
- Measuring Quality Improvement in Healthcare - Robert C. Lloyd, Ph.D.; Raymond G. Carey, Ph.D. (20-Jun-00)
- How to Use Control Charts for Health Care - Kelley, D. Lynn (22-Jul-99)
- Physician Productivity And Profiling - MGMA (01-Jan-96)
- Community Health Education - Donald J. Breckon, John R. Harvey, and R. Brick Lancaster (01-Jan-95)
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