Making the Case for Quality

Governments can improve the quality of life for their citizens by applying quality principles. Continuous improvement approaches enhance delivery of services, increase process transparency and improve planning and budgeting, while strengthening community ownership and saving taxpayers money.

White Paper: The Economic Case for Quality® (PDF, 102 KB)

Additional Resources

What Do CEOs Think About Quality? (PDF, 649 KB)
ASQ surveyed executives to learn what they currently think and to help quality professionals make the economic case for quality.
From Quality Progress Magazine - May 2004
Greg Weiler, ASQ project leader

Six Sigma and the Bottom Line (PDF, 136KB)
by Soren Bisgaard and Johannes Freiesleben
This Quality Progress article explains the economic benefits of Six Sigma, Black Belts (BBs) and Green Belts (GBs) must speak the language of upper management.