Frequently Asked Questions
GENERAL HELP
How can I find out the status of my order?
Contact ASQ Customer Care at 800-248-1946 (United States and Canada only) or 414-272-8575 or send an e-mail to help@asq.org. Please provide the invoice or order number if possible.
Is it possible to get tracking information for a shipped order?
Yes. Contact Customer Care at 800-248-1946 (United States and Canada only) or 414-272-8575 or send an e-mail to help@asq.org to request tracking information on anything that has been shipped.
What is your return policy?
ASQ will accept the return of any product you purchased from us, as long as it has not been damaged and is still in sellable condition. You will need to fill out and return the postage-paid Quality Check card on the back of your packing slip. Please mark the reason for your return and any other relevant information, such as whether you're requesting an exchange or refund. If you don't have the Quality Check card, please enclose a note referencing the order or invoice number and send the item to: ASQ – DC Returns; 5131 S. 3rd St.; Milwaukee, WI 53207-6028; USA.
What payment methods does ASQ accept?
Payment options include Visa, check, MasterCard, American Express, purchase order and money order. Payments must be made in U.S. currency. Checks and money orders must be drawn on a U.S. financial institution. All international orders must be prepaid; no foreign purchase orders. Please make checks payable to ASQ.
Can I download a Quality Press order form?
You may download an order form for placing a mail or fax order. You may also place your order online. To place an order by phone, contact ASQ Customer Care at 800-248-1946 (United States and Canada only) or 414-272-8575. For help send an e-mail to help@asq.org.
Can I use the ASQ logo?
Sections or Forums/Divisions wishing to use the ASQ logo should contact their designated Community Development administrator. Other inquiries may be directed to Fay Spano, Manager, Communications at fspano@asq.org.
How do I report a missing issue of a magazine or journal?
Issues are mailed on the first business day of the publication month. Claims will not be accepted prior to the delivery guidelines listed below. Example: Quality Progress is mailed on May 1. Domestic claims will not be accepted prior to May 8. You may submit your missing issue report online.
Domestic: 1 week
Canada/Mexico air mail: 2 weeks
Canada/Mexico ground: 4 weeks
International air mail: 3 weeks
International ground: 6 weeks
No claim for missing issues will be accepted after six months following the month of publication of the issue. Multiple claims for a publication should be directed to ASQ Customer Care at 800-248-1946 (United States and Canada only) or 414-272-8575.
Does ASQ offer gift certificates?
Gift certificates are available for Quality Press products. You can order gift certificates online or call ASQ Customer Care at 800-248-1946 (United States and Canada only) or 414-272-8575.
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