Creative Strategic Development for Government and Nonprofit — Two Day Virtual Course

Calling all government agencies, municipalities, cities and nonprofit organizations…

You need to rethink your vision, strategy and operations. In order to be successful, it’s important to be more business-oriented while keeping in mind the political agenda you operate under.

• Identify, measure and apply process improvement requirements to meet new business standards.
• Discuss strategies for implementing and continuously improving customer service levels.
• Engage management and staff in exercises and processes to develop creative strategies.

Improve service quality and show staff how your organization should operate. We will ensure you understand how to identify the similarities and differences between your government or nonprofit organization and the private sector. After the course, you’ll be able to examine your current operating structure and employee roles to ensure that you meet your new agenda. You’ll have a clearly defined strategy on how to implement your new operation.

MORE RESOURCES! Take and receive the accompanying e-book Enabling Excellence: The Seven Elements Essential to Achieving Competitive Advantage after the course.

Please note: Registration is for one person only.

WEB-BASED

No Longer Available Day One • March 6, 2009 • 8:00 a.m. – 4:30 p.m. Central Day Two • March 13, 2009 • 8:00 a.m. – 4:30 p.m. Central

Member Price: $750 List/Forum/Division Price: $850

CEUs and ASQ RUs: 1.6

Instructor
Michael Stanleigh

Why Virtual?
ASQ Virtual Courses provide the same expert instructors, course materials and the ability to earn CEUs (and ASQ RUs) as our traditional educational courses, but they save you time away from work/family and save you money on lodging and other travel expenses. In short, they bring you all the training you need without all the hassle.