Service Excellence Through Quality Practices – Virtual Course

Learn about the quality practices that drive continuous improvement and operational/process effectiveness in the service sector. More and more of the U.S. economy has a service focus. As a result, companies need to improve their service components. Quality leaders and their staffs need knowledge and skills that focus on improving transaction processes and creating a culture of continuous improvement.

This program covers quality management system elements, tools and process improvement approaches that successful companies use, with a particular emphasis on how to apply them in a service environment.

MORE RESOURCES! Take and receive the accompanying e-book Enabling Excellence: The Seven Elements Essential to Achieving Competitive Advantage after the course.

Please note: Registration is for one person only.

WEB-BASED

#678319 Day One • January 21, 2009 • 9:00 a.m. – 1:00 p.m. Central Day Two • January 28, 2009 • 9:00 a.m. – 1:00 p.m. Central #679189 Day One • April 21, 2009 • 9:00 a.m. – 1:00 p.m. Central Day Two • April 28, 2009 • 9:00 a.m. – 1:00 p.m. Central

Member Price: $450 List/Forum/Division Price: $550

CEUs and ASQ RUs: 0.7

Instructor(s)
Tim King, John Lent

Why Virtual?
ASQ Virtual Courses provide the same expert instructors, course materials and the ability to earn CEUs (and ASQ RUs) as our traditional educational courses, but they save you time away from work/family and save you money on lodging and other travel expenses. In short, they bring you all the training you need without all the hassle.