Introduction to Quality Management — Revised

This course provides comprehensive review and working knowledge of key elements represented by ASQ's Certified Manager of Quality/Organizational Excellence and Certified Quality Improvement Associate Bodies of Knowledge and the Malcolm Baldrige National Quality Award performance excellence criteria. The course is designed to provide participants with the QM principles, techniques, tools and skills for on-the-job application useful in a wide range of businesses and organizations—service, manufacturing, government, education, healthcare, etc. The course is taught using adult learning principles including Discovery Learning techniques and a Learning and Action Planning Log to maximize content retention and usage. Although not designed as a certification refresher, this course will help seasoned quality professionals brush up on the key elements of QM.

CLASSROOM

Fort Lauderdale, FL • December 15-19, 2008 • #08299  Richardson, TX • February 16-20, 2009 • #08321  St. Louis, MO • April 20-24, 2009 • #08356  Calgary, AB Canada • June 8-12, 2009 • #08413  Milwaukee, WI  • June 15-19, 2009 • #08388  Click on the course number for specific hotel and transportation information.

Member Price: $1,650 List/Forum/Division Price: $1,995 Canadian Pricing — Only for courses HELD in Canada. Member Price: $1,500 USD List/Forum/Division Price: $1,845 USD

CEUs and ASQ RUs: 3.4

Need to train a group of five or more on this topic? Try On-Site training. ASQ is a GSA Contract Holder for select training.

Learn Quality Management (QM) concepts and tools you can immediately apply on the job to improve your organization.

Instructors
David McClaskey, CQ Manager, CQIA, CQE
Debra Owens, CQ Manager, CQIA