Measuring Process and Organizational Performance

Organizational performance management requires you to identify, monitor, and respond to performance metrics.  It is critical that you select, track and respond to the correct metrics.

This two-day virtual course presents a process for selecting what to measure and specifying the “what” and “how” in order to create the appropriate metric. The process also details how to report, review, and act on your measures and metrics. You’ll explore the basics such as differences between leading and lagging indicators, outcomes vs. controls, and efficiency vs. effectiveness. You’ll also discuss more difficult issues such as aligning metrics and identifying gaps and conflict.

A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation. You’ll build the expertise you need to apply these concepts in any organization.

Please note: Registration is for one person only.

WEB-BASED

#SYWMBW  Sold Out Day One • December 10, 2008 • 9:00 a.m. – 6:00 p.m. Central Day Two • December 15, 2008 • 9:00 a.m. – 6:00 p.m. Central #RHBWM  Day One • January 21, 2009 • 9:00 a.m. – 6:00 p.m. Central Day Two • January 22, 2009 • 9:00 a.m. – 6:00 p.m. Central #YMTRYM  Day One • March 18, 2009 • 9:00 a.m. – 6:00 p.m. Central Day Two • March 25, 2009 • 9:00 a.m. – 6:00 p.m. Central #YMTRRM  Day One • May 5, 2009 • 9:00 a.m. – 6:00 p.m. Central Day Two • May 6, 2009 • 9:00 a.m. – 6:00 p.m. Central #VYXSFJ  Day One • June 9, 2009 • 9:00 a.m. – 6:00 p.m. Central Day Two • June 10, 2009 • 9:00 a.m. – 6:00 p.m. Central

Member Price: $750 List/Forum/Division Price: $850

CEUs and ASQ RUs: 1.3

Instructor
Doug Wood, Certified Quality Manager, CQE
Duke Okes, Certified Quality Manager, CQA, CQE, CQT

Why Virtual?
ASQ Virtual Courses provide the same expert instructors, course materials and the ability to earn CEUs (and ASQ RUs) as our traditional educational courses, but they save you time away from work/family and save you money on lodging and other travel expenses. In short, they bring you all the training you need without all the hassle.