Cost of Quality: Finance for Continuous Improvement

(Formerly "Quality Cost Principles")

Surveys show a vast majority of companies either overlook or are unaware of the concept of Cost of Quality (CoQ). Quality costs (actual plus hidden) can amount to a large proportion of sales often 25% or more. Successfully use CoQ to strategically manage your improvement projects with bottom-line results.

Improve customer satisfaction, competitiveness, and financial performance by understanding the link between quality improvement and profits. Learn to select, manage, and strategically use CoQ improvement projects within your organization.

You’ll get the information you need to:

• Manage projects within your respective organization.
• Measure point-in-time CoQ by establishing a baseline.
• Prove the value of CoQ to leadership
• Apply the concepts of CoQ and continuous quality improvement within your projects or organization.

CLASSROOM

Phoenix, AZ • March 4-5, 2009 • #08342C  St. Louis, MO • April 20-21, 2009 • #08353  Milwaukee, WI • June 15-16, 2009 • #08384  Click on the course number for specific hotel and transportation information.

Member Price: $1,020 List/Forum/Division Price: $1,295 Canadian Pricing — Only for courses HELD in Canada. Member Price: $870 USD List/Forum/Division Price: $1,145 USD

CEUs and ASQ RUs: 1.3

Need to train a group of five or more on this topic? Try On-Site training. ASQ is a GSA Contract Holder for select training.

Instructors
Grace Duffy, Certified Quality Manager, SSMBB, CQA, CQIA
Kenneth S. Love, CQA, CQE
Joseph (Joe) Basala, SSMBB
Doug Wood, Certified Quality Manager, CQE
Peter Merrill