"Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money."  -- Philip B. Crosby

Learn more
Learn the basics. Check out our Cost of Quality topic overview page.

*All Ears: Use Financial Terms to Get Heard
When making proposals or submitting business cases to senior managers, learn to add the language of money to the language of statistics and quality metrics. * top rated article

Using Cost of Quality to Improve Results
This case study details how one company centered improvement efforts on cost-of-quality factors, reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars. (PDF, 260 KB)

Mind Your Meetings
Organizations devote tons of time and effort to meetings – but not always effectively. This Quality Progress article defines a three-step process for better business results through effective meeting management. Members only or you can buy a PDF.