Baldrige for Healthcare Audiocasts

Use your computer or MP3 player to listen to these MP3 format interviews. New interviews will be added every two weeks.

Baldrige for Healthcare (MP3, 1.83 MB, 14:18)
Michele Serbenski - Executive Director of Corporate Effectiveness and Customer Satisfaction at Bronson Methodist Hospital talks about measuring outcomes, results and processes, the importance of benchmarking and healthcare’s interest in Baldrige.

Pursuing perfection in healthcare using the Baldrige framework (MP3, 1.76 MB, 19:05)
Dennis Keefe, Chief Executive Officer of Cambridge Health Alliance.

Interview with Harry Hertz, Director of the Baldrige National Quality Program (MP3, 1.97 MB, 15:17)

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