Frequently Asked Questions

What are the policies regarding refunds, rescheduling, cancellations, late registration fee, and absences?

• Refunds: If your application is not approved, you will obtain a partial refund. The $50.00 processing fee is not refundable. Once the exam has been held, or you have taken the examination, no refunds will be granted.
• Reschedule: You are allowed only one opportunity to reschedule your initial exam application or retake. The fee to request rescheduling is $50.00 and is not refundable. You may reschedule to an exam date up to one year after the originally scheduled date. Reschedule requests must be made by either phone, fax, or e-mail six working days prior to the exam. If you do not take the exam on your rescheduled date, you will forfeit all fees and must reapply.
• Cancellation: You must submit your request to cancel your exam to ASQ Headquarters. Cancellation requests must be postmarked, faxed, telephoned or e-mailed to ASQ no later than six business days prior to the exam. If you have not used your one-time opportunity to reschedule, you will receive a refund minus a $50 nonrefundable processing charge.
• Absence: Notification to reschedule or cancel must be postmarked, faxed, telephoned, or e-mailed to ASQ no later than six business days prior to the exam or you will forfeit all fees and need to reapply.
• Late Registration Fee: Your application must be postmarked, faxed, or e-mailed by the extended application deadline. Applications sent after the extended deadline will automatically incur an additional, non-refundable, $50 late registration fee. Applications received after the late application deadline will automatically be processed for the next examination date.

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